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Interroll Service

Our Customer Service Team will be pleased to advise you!

As a leading manufacturer of key intralogistics products, we work hard to provide our customers with optimal service for our products. Your service need is just as individual as our solution and should help you to ensure high availability of your systems.

Interroll has a broad range of services and solutions to support your Drum Motors, Cross Belt-Sorters, Belted Curve conveyors, Straight belt/roller Conveyors including our Multiple Conveyor and Pallet Platforms.

Regardless of your needs, whether it be day to day service, help line support, spare parts, repair and return, preventive maintenance or training. Interroll has the expertise and experience to tailor our Lifetime Service program to help you achieve the highest return on your investment.

Did you know that

we offer Drum Motor repair and return services across the US?
we offer a 2 year warranty on our Drum Motor repairs?
we provide standard and customized training programs?
we provide only Interroll certified OEM parts?
we offer 24/7/365 Helpline Support programs?
we can tailor a preventive maintenance program specific to your needs?

Our Customer Service Team will be pleased to advise you

Hotline: +1-855-869-1828 or +1-770-799-4210

E-Mail: us.service@Interroll.com

You can reach us from Monday thru Friday, 8am to 5pm (EST).

WOULD YOU LIKE TO BE CONTACTED BY OUR SERVICE TEAM?

Our services

OEM SPARE PART KITS

When you invest in an integrated materials handling system you expect it to perform around the clock, all year round. Parts availability is crucial to this goal, and Interroll can supply the genuine OEM, high quality parts you need, when you need them.

Belts, bearings, drives, guide kits in addition to other critical need items are stocked in our multiple locations across the USA, ready for shipment. Expedite & Consignment stock SLA’s are available.

HOT LINE SUPPORT

In the event of a breakdown, technical information or a spare part need, the Interroll Hot Line Support team is available free of charge, Monday thru Friday 8 AM to 5 PM EST.

Customers that require the added assurance of 24/7/365 support, don’t worry, we offer a variety of SLA’s which can include this layer of around the clock access to diagnose and remotely resolve issues when you need them.

Hotline: +1(855) 869-1828

or +1 (770) 799-4210

Email: us.service@interroll.com

PREVENTIVE MAINTENANCE PROGRAMS

Our preventive maintenance approach utilizes a Lifetime Service Expert (LSE) to assist customers in developing a customized, comprehensive maintenance plan to meet their production goals. The Interroll LSE will collaborate with plant operations/maintenance to fully understand maintenance goals, perform a certified assessment and present a detailed system analysis along with maintenance recommendations.

Maintenance on regularly scheduled intervals
Quality audits & safety inspections
Retraining Optimization tuning
Lubrication of all drive chains and bearings
Removal of all debris from equipment
Inspection of electrical components and connections
Spare stock evaluations & recommendations

Product Training Academy

Interroll’s training course’s are designed to provide an understanding of the operation, maintenance, troubleshooting and repair of our material handling equipment, including component identification and replacement procedures.

Training content is delivered through a mixture of both classroom theory and hands-on demonstrations and can be customized to accommodate multiple shifts, products and locations for delivery on your site, in one of our US facilities, or at our academy in Germany.

Interroll professional training benefits:

Demonstrate a basic knowledge of safe operation and maintenance of conveyor systems
Identify the primary components of each system
Demonstrate proper maintenance procedures for given components
Demonstrate a basic knowledge of preventive maintenance tasks and intervals
Demonstrate a basic knowledge of given troubleshooting guidelines

Interroll Service Team will be pleased to advise you!

WOULD YOU LIKE TO BE CONTACTED?