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Product
Responsibility

Product Responsibility Policy 

Product Responsibility

Customer satisfaction, one key success factor of Interroll, is directly related to quality, speed and easiness as a customer perception. To fulfill the full scope of product responsibility customer safety is as well in the center of our doing.

The user-safety of Interroll products is one of the top priorities. Therefore, Interroll provides for all products the required certifications and safety data sheets. For Interroll, product and service quality have to additionally match with the requirements and expectations of the customers concerning ecological and human rights aspects. These factors are playing an increasingly important role.

In this regard there is a strong interrelation between this “Product Responsibility Policy” and our Policies for “Environmental Protection” and “Sustainable Procurement”.

Product Responsibility Policy

  • Objectives
  • Targets
  • KPIs
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Objectives Targets KPIs
We put the safety of our customers on highest priority No incidents of health and safety impacts of products Number of incidents of health and safety impacts of products
  Safety data sheet in place for every relevant product by 2023 % Share of relevant products with safety data sheet
  All products with required certifications % of products without certification
We offer to our customers the highest product and service quality. Zero defects Costs of Poor Quality (CoPQ)
  95% ontime delivery performance by 2023 % Ratio of ODP
  10% reduction of customer complaints to previous year Number of customer complaints
We implement a certified quality management system. All manufacturing entities ISO 9001 certified by 2027 % of ISO 9001 certified entities

ISO 9001 certified Interroll Entities

Switzerland

Interroll SA, Sant’ Antonino

Germany

Interroll Automation GmbH, Sinsheim
Interroll Conveyor GmbH, Obrigheim

US

Interroll Engineering West Inc, Cañon City/CO
Interroll Corporation, Wilmington/NC
Interroll Atlanta LLC, Hiram/GA

Canada

Interroll Canada Ltd, Newmarket/Toronto

Thailand

Interroll (Thailand) Co. Ltd, Panthong

Sustainability Management

Our ambitious sustainability objectives are geared toward contributing to the overarching targets of international agreements and based on the systematic implementation of our holistic corporate development strategy.

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