Customer satisfaction, one key success factor of Interroll, is directly related to quality, speed and easiness as a customer perception. To fulfill the full scope of product responsibility customer safety is as well in the center of our doing.
The user-safety of Interroll products is one of the top priorities. Therefore, Interroll provides for all products the required certifications and safety data sheets. For Interroll, product and service quality have to additionally match with the requirements and expectations of the customers concerning ecological and human rights aspects. These factors are playing an increasingly important role.
In this regard there is a strong interrelation between this “Product Responsibility Policy” and our Policies for “Environmental Protection” and “Sustainable Procurement”.
|We put the safety of our customers on highest priority||No incidents of health and safety impacts of products||Number of incidents of health and safety impacts of products|
|Safety data sheet in place for every relevant product by 2023||% Share of relevant products with safety data sheet|
|All products with required certifications||% of products without certification|
|We offer to our customers the highest product and service quality.||Zero defects||Costs of Poor Quality (CoPQ)|
|95% ontime delivery performance by 2023||% Ratio of ODP|
|10% reduction of customer complaints to previous year||Number of customer complaints|
|We implement a certified quality management system.||All manufacturing entities ISO 9001 certified by 2027||% of ISO 9001 certified entities|
Our ambitious sustainability objectives are geared toward contributing to the overarching targets of international agreements and based on the systematic implementation of our holistic corporate development strategy.